At Missali Store, customer satisfaction is our priority! If you’re not completely happy with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:
✅ The item is unused, undamaged, and in its original packaging.
✅ The return request is made within 7 days of receiving the product.
✅ Proof of purchase (receipt or order number) is provided.

🚫 Returns are not accepted for:

• Items that are used, washed, or damaged due to customer handling.
• Customized or sale items (unless defective or damaged upon arrival).

2. Return Process

1️⃣ Contact us at [ Email: info@missali.store or Contact at +923083850066] with your order details and reason for return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Ship the product back to us at the provided return address (return shipping costs are the customer’s responsibility unless the item is defective).
4️⃣ Once received and inspected, we will process your refund or exchange.

3. Refund Policy

• Refunds will be issued to the original payment method within 7 business days after approval.
• Shipping fees are non-refundable, except in cases of incorrect or defective items.
• If the return does not meet our policy conditions, we reserve the right to decline the refund.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

5. Exchange Policy

We offer exchanges for defective or incorrect items. If you need a different size or color, a new order must be placed.

For any further assistance, please reach out to our customer support team at info@missali.store

Thank you for shopping with Missali Store! 🛍️